Customer Service

Studio Location

5639 Dyer St

Dallas, TX 75206

Customer Service

For any questions or feedback regarding the following customer service information, please feel free to contact us by using the form below.

Payment Options

American Express, Discover, Visa, Mastercard

For your security, the billing address must match that of the credit card used for payment.


All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays.

All US purchases will receive FREE standard shipping. Overnight and 2nd day shipping will be charged according to current rates.

International packages will be shipped via USPS. Standard International rates apply.

Backordered Items

Backordered items are shipped as soon as they are available. If there are other items in your order that are in stock, they will be shipped to you. You will not be charged for any item that is not shipped.

Returns and Exchanges

If for any reason you are not satisfied with your online purchase simply return the unused portion within 30 days and we will remit your account for the full amount of purchase. If you prefer, you may exchange your purchase for any other AVA PRO product. We recommend that your return or exchange be sent via insured parcel post for your protection. Please include the original invoice circling the item(s) being returned/exchanged and listing any items that should be sent in exchange. Regrettably, shipping charges are non-refundable. Please understand that returns and exchanges can only be from purchases made from our online store. If you purchased an AVA PRO item from another retailer, only their return and exchange policy will apply.

Please return items to:

AVA PRO Online Returns

PO Box 33001

Tulsa, OK 74135


We protect the security of your personal information and do not sell or give any information to other parties.
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All Transactions On Ava Pro Are Secured Using 128 Bit Encryption.


Contact form

If you have any additional questions, please fill out the form below and one of our experts will reply shortly.